Faq

FAQ

Simply download our Mobile App available on App Store (iPhones) and Play Store (Android Phones) on your smartphone.
Login or Register as New User by filling in personal information.

Steps to follow for Video Call Doctor:
Step 1: Click on the Link "Video Call Doctor".
Step 2: Select between Local Certified Doctor or International Doctor.
Step 3: Select the Specialty.
Step 4: Fill in your personal health information and upload the documents.
Step 5: Enter Payment details for our flat rate consultation.
Step 6: Choose from the list of Available Doctors! You can connect with Available Online Doctor straight away!

At any time after registering or logging In, you may also schedule an Appointment to Video Call Doctor!

At present, use our services through our Mobile Applications on your Smart phones, Computers and tablets.

To Video Call Doctor from your computer, you will need latest version of Google Chrome / Firefox / Internet Explorer / Opera.

To Video Call Doctor from your mobile devices, you will need to download our Apps from Apple App Store or Google Play store.

For System Requirements, Click HERE.

Our services are best available using High Speed Internet Connection / Wi-Fi / 4G / LTE for Quality Video Call.

For System Requirements, Click HERE.

No, you do not require any specific software installation/plug-ins to use our services on Google Chrome or Firefox Web Browsers.

However, if you use Internet Explorer as your Web Browser, you will require a One-Time Plug-in Download to start Video Calling Online Doctors.

For System Requirements, Click HERE.

Your Personal Health Information (PHI) is extremely safe when shared with available Online Doctors. All PHI is stored in encrypted format. View our Privacy Policy for details.

To obtain a prescription**, you need to Video Call Local/ International Certified Doctors. Only our Certified Doctors can write Prescription of Non-DEA Controlled Drugs. Moreover, prescription is written only at the discretion of the Doctor attending your Video Call and as per applicable State and Federal Laws.

Video Calling a Doctor does not guarantee a prescription.

E-prescription generated by international doctor is subject to local state and federal laws.

To obtain a Leave/Absence Note* for School or for Work, you need to Video Call Local/ International Certified Doctors. Moreover, Leave/Absence Note is written only at the discretion of the Doctor attending your Video Call.

Video Calling a Doctor does not guarantee obtaining a Leave Note.

Leave/ Absence note generated by international doctor is subject to local state and federal laws.

To obtain a Lab work, you need to Video Call Local/ International Certified Doctors. Moreover, Lab work is written only at the discretion of the Doctor attending your Video Call.

Video Calling a Doctor does not guarantee obtaining a Lab work.

Lab work generated by international doctor is subject to local state and federal laws.

Simply visit our Website or download our Mobile App available on App Store (iPhones) and Play Store (Android Phones).

Login or Register as New User by filling in your Name and Email ID. Once you are logged in, schedule appointment by clicking on the "Book Appointment" tab.

Steps to follow for Booking Appointment:
Step 1: Click on the Link "Book Appointment".
Step 2: Select between Local Certified Doctor or International Doctor.
Step 3: Select the Specialty.
Step 4: Select the Doctor.
Step 5: Choose Date and Time according to available slots of Doctor.
Step 6: Fill in your personal health information and upload the documents.
Step 7: Enter Payment details for our flat rate consultation.

You will receive further confirmation of appointment booked on your email.

To Video Call Doctor on scheduled time follow these steps:
Step 1: Click on E-visit.
Step 2: Video Call icon will appear at the time of scheduled appointment.
Step 3: Click on Video Call button to call the Doctor.
You will receive further confirmation of appointment booked on your email.

Special Instruction:

  • You can upload total of 5 Files before your Video Call. (JPEG, JPG allowed for iOS and PDF, JEPG, JPG for android)

Upload Document Steps:
Step 1: Click on E-visit
Step 2: Click on the date (pending appointment).
Step 3: Click on Documents.
Step 4: You can view the documents uploaded while filling medical information and also upload new document.

  • Please ensure you have stable hi-speed Internet Connection.
  • Please login at least 5 minutes before your scheduled appointment.
  • Please allow access to your Webcam/Camera for Video Call.
  • Please note that your payment will be non-refundable for missed appointment.

iOnline Doctor allows patient to consult second physician to verify the diagnosis by a first physician. There are situation when patient is not sure to proceed further with the surgery or specialized treatment based on diagnosis from first physician. An expert second opinion from any International Doctor, located in different geographical region can be obtained. Your healthcare queries are answered by Certified Doctors enrolled with iOnline Doctor from anywhere around the globe.

Login or Register as New User by filling in your Name and Email ID. Once you are logged in, schedule appointment by clicking on the "Second Opinion" tab.

Steps to follow for Second Opinion:
Step 1: Click on the Link "Second Opinion".
Step 2: Click on Book Second Opinion.
Step 3: Select between Local Certified Doctor or International Doctor.
Step 4: Select the Specialty.
Step 5: Select the Doctor.
Step 6: Choose Date and Time according to available slot of Doctor.
Step 7: Fill in your personal health information and upload the documents.
Step 8: Enter Payment details for our flat rate consultation.

Steps to Video Call Doctor:
Step 1: Click on Book Appointment.
Step 2: Select My consult.
Step 3: Video Call icon will appear at the time of scheduled appointment.
Step 4: Click on Video Call button to call the Doctor.

Special Instruction:

  • Check your Documents to know if any other Document is required by Doctor.
  • You can upload total of 5 Files before your Video Call. (JPEG, JPG allowed for iOS and PDF, JEPG, JPG for android)
Upload Document Steps:
Step 1: Click on Second Opinion
Step 2: Click on the My consult.
Step 3: Click on the date (pending appointment).
Step 4: Click on Document.
Step 5: You can view the documents uploaded while filling medical information and also upload new document.
  • Please ensure you have stable hi-speed Internet Connection.
  • Please login at least 5 minutes before your scheduled appointment.
  • Please allow access to your Webcam/Camera for Video Call.
  • Please note that your payment will be non-refundable for missed appointment.

Our Doctors are available 24 x 7. In case of Doctor being unavailable, you can Schedule Appointment to Video Call Doctor.

Yes. All our Doctors, whether they are Local or located Internationally are Certified/ Licensed to practice medicine in their area/region of practice. Our US Based Doctors are certified as per applicable State and Federal Laws!

HIPAA requires that digital communication of personal health information should be done through a properly secured channel to protect patient confidentiality. Both our Video and Audio Calls are very secure and employ Transport Layer Security (TLS) for encryption of your PHI.

You may cancel a previously booked appointment at any time.

Cancellation within 72 hours of the actual booked appointment will be charged to the full and will be completely non-refundable.

Cancellation prior to 72 hours of the actual booked appointment will be credited back in the form of Electronic Coupon (E-Coupon) sent to the registered Email ID of the Primary Account Holder. The E-Coupon so generated will be valid for a single time future use for a consultation in the similar category and specialization as the initially booked appointment. The E-Coupon so generated may be used only once and cannot be transferred to any other users except for the Primary Account Holder.

Cancellation within 72 hours of the actual booked appointment for a Second Opinion will be charged to the full and will be completely non-refundable.

Cancellation prior to 72 hours of the actual booked appointment for a Second Opinion will be credited back in the form of Electronic Coupon (E-Coupon) sent to the registered Email ID of the Primary Account Holder. The E-Coupon so generated will be valid for a single time future use for a consultation in the similar category and specialization as the initially booked appointment for a Second Opinion. The E-Coupon so generated may be used only once and cannot be transferred to any other users except for the Primary Account Holder.

Family members can be added to your profile.
Step 1: Click on My Profile.
Step 2: Click on icon of Add Member.
Step 3: Enter basic details (Age, Gender, and Date of Birth)

Also, while filling the medical information for Video call/ Book Appointment/ Second Opinion you can choose between self, existing member or new member. For new member you have to enter the basic details (Age, Gender, and Date of Birth).

Only one member can consult a doctor at a time of scheduled appointment.